Customer Success Manager

AMSTERDAM - Full Time

We're looking for a Customer Success Manager with a client-first attitude, who helps our customers achieve their goals while using our platform.


As a Customer Success Manager at Convious, your role will impact our customers immensely, so you should be able to fully understand our customer’s needs and pain-points and identify improvement areas for them to increase their productivity and results. Your responsibilities will go from onboarding new customers and setting them up for success, improving current relationships with existing customers, and increasing the value they get from our service. All the decisions you make will be based on the data collected while applying support to our customers. 


Do you have a customer-first mindset and a love for technology? Do you thrive in fast-paced environments and can adapt quickly? Are you interested in helping Convious improve the quality of our services and the overall experience of our customers? 


If this sounds like you, then wait no more and apply below!

Work with Koen! - Our CMO, 

who besides taking great care of Convious
is also known for his dry jokes.  

Role and responsibilities:

 

  • Build strong, trustworthy relationships with our customers.

  • Give the best possible onboarding experience.

  • First-line support via e-mail and phone.

  • Periodic health checks.

  • Engage with ALL customers and make sure they’re all happy and generating revenue.

  • Become a Convious product expert and use this knowledge to guide customers towards their goals and success effectively.

  • Onboard new partners

  • Troubleshoot issues with our product

  • Contributing to the automation process we are currently facing

  • Work closely with the sales team, identifying and highlighting commercial opportunities.

 

Skills and Qualifications:

 

  • Previous experience in Account Management and/or Customer Success management for two years

  • A passion for helping people in a software-oriented environment

  • You are fluent in English (both verbal and written)

  • German (and Dutch) language is a big plus

  • Highly-driven, you own your stuff and are not afraid to take on responsibility;

  • You are proactive, organized, team player, hands-on, and you’ve got outstanding communication skills

  • Detail-oriented and analytical

  • Demonstrated ability to increase customer satisfaction

 

What we offer:

  • Great international team (check our Instagram page to get an idea)

  • Fantastic office in the heart of Amsterdam 

  • A unique experience at the fastest growing AI-scale up in Amsterdam;

  • Enjoy daily healthy or unhealthy lunches; it’s your call

  • Competitive base salary 

  • Unlimited paid vacation policy

Our policy is always to "act in Convious' best interest". We don't have many rules or forms about the work process, and we intermix work and personal time quite a bit. You will need to be comfortable working in the most agile of environments. Requirements might be vague, and iterations will be rapid. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Are you ready to become our customer's hero?

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