Customer Success Manager (Dutch/English)
Amsterdam - Full Time
We're looking for a Dutch Customer Success Manager with a client-first attitude, who will help our customers achieve their goals while using our platform.
As a Customer Success Manager at Convious, your role will impact our customers immensely, so you should be able to fully understand our customer’s needs and pain-points and identify improvement areas for them to increase their productivity and results. Your responsibilities will go from onboarding new customers and setting them up for success, improving current relationships with existing customers, and increasing the value they get from our service. All the decisions you make will be based on the data collected while applying support to our customers.
Do you have a customer-first mindset and a love for technology? Do you thrive in fast-paced environments and can adapt quickly? Are you interested in helping Convious improve the quality of our services and the overall experience of our customers?
If this sounds like you, then wait no more and apply below!
Hop into this rollercoaster ride
We are one of the fastest-growing companies in the Netherlands with a mission to help attractions grow and ultimately deliver a great guest experience
Want to join us?
Role and responsibilities:
Build strong, trustworthy relationships with our customers.
Give the best possible onboarding experience.
First-line support via e-mail and phone.
Periodic health checks.
Engage with ALL customers and make sure they’re all happy and generating revenue.
Become a Convious product expert and use this knowledge to guide customers towards their goals and success effectively.
Onboard new partners
Troubleshoot issues with our product
Contributing to the automation process we are currently facing
Work closely with the sales team, identifying and highlighting commercial opportunities.
Skills and Qualifications:
Previous experience in Account Management and/or Customer Success management for two years
A passion for helping people in a software-oriented environment
You are fluent in English and Dutch (both verbal and written)
Dutch language is a big plus
Highly-driven, you own your stuff and are not afraid to take on responsibility;
You are proactive, organized, team player, hands-on, and you’ve got outstanding communication skills
Detail-oriented and analytical
Demonstrated ability to increase customer satisfaction
What we offer:
Great international team (check our Instagram page to get an idea)
Fantastic office in the heart of Amsterdam
A unique experience at the fastest growing AI-scale up in Amsterdam;
Enjoy daily healthy or unhealthy lunches; it’s your call
Competitive base salary
Unlimited paid vacation policy
Our policy is always to "act in Convious' best interest". We don't have many rules or forms about the work process and we intermix work and personal time quite a bit. You will need to be comfortable working in the most agile of environments. Requirements might be vague, and iterations will be rapid. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Are you our next Customer Success Super Star?
Our culture in a nutshell
We are transparent. We own it together and take care of it
We're a diverse, inclusive, and highly ambitious crew.
We embrace change and experiments
Our fuel is customer trust and data
We love ideas but thrive on execution