How Moco Museum used the power of AI to improve its ratings

94% of the customer journey starts with research and 36% of people actively look up reviews before they make a visit to a destination.

That’s not a huge surprise - reviews are kind of a big deal!

Upon opening a second destination in Barcelona, Moco Museum wanted to move from a manual feedback process to an automated one, collecting reviews across its growing portfolio of destinations....

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What to expect in this case study?

In this case study you will find out:

How Convious' e-reputation management tool helped Moco Museum to:

• Reduce Manual Work by automating their processes
• Improve their online ratings
• Get a better overview of their online reviews
• Understand their visitors' sentiment better