We're with you from day one.
Fast answers, real people, zero runaround. Support built for the pace of attractions.
Available weekdays · Response within 3 hours · Dedicated account team
< 2h
Average first response
24/7
Platform monitoring
98%
Partner satisfaction score
Support that knows your business.
We don't hand you a ticket queue and wish you luck. Our team knows your venue, your setup, and your peak season, so support is always in context.
Onboarding & Setup
Your dedicated implementation specialist maps your product catalogue, configures pricing rules, and trains your team before go-live. No IT ticket. No two-week delay.
Live Operational Support
When queues form and gates are open, our team is reachable throughout the working week, ready for your busiest days.
Ongoing Optimisation
Quarterly business reviews, data-driven recommendations, and new feature rollouts delivered with context. We grow when you grow.
Contact Us
We are available Monday to Friday, 09:00 – 17:00 CET, and closed at weekends.
Office
+31 202 490 699MO – FR · 09:00 – 17:00 CET
Weekends · Closed
Need support with a bought ticket? Please reach out to the attraction you purchased from directly.
Support (Partners)
support@convious.comMO – FR · 09:00 – 17:00 CET
Weekends · Closed
For all platform questions, technical issues, and account support, our dedicated team is ready to help.
Emergency Hotline
+31 (0) 202 441 033MO – FR · 09:00 – 17:00 CET
Weekends · Closed
Missed us? Don't worry, we'll prioritise your call and get back to you as soon as possible.
Support covers every part of the platform.
Online Ticket Shop
Checkout flows, dynamic pricing, discount codes, upsells.
Kiosk
Hardware setup, UI config, payment terminal pairing.
POS Terminal
Cashier training, shift management, product grid.
Access Control
Turnstile integration, QR scanning, capacity enforcement.
Reporting & Finance
Day closings, revenue reconciliation.
Integrations & API
Third-party connections, data sync, custom webhooks.
“Our team completed training on the upgraded Convious system, and they couldn't be more ready. Smooth, intuitive, and fully up to date, it lets our staff focus on what they do best: welcoming every guest with a smile.”
Operations Team · Fort Fun Adventureland
Frequently Asked Questions
The essentials below. For questions specific to your venue, reach out and we'll follow up.
All partners receive dedicated onboarding, access to the knowledge base, and a named customer experience contact. Response times are agreed at contract stage.
Need help right now?
Our team is online. Drop a message and someone from Convious support will pick it up within the hour.