Terms of Service
VERSION N. 3.0 JANUARY 2020
In these Terms of Services, the following terms shall have the following meanings:
Agreement: the agreement between Convious and Customer, including all modifications and additions to the same, with respect to the acquisition of Tickets for Events and distribution hereof on behalf of the Event Holder.
Convious: KWYCK B.V., also trading under the name Convious, with its registered office in Amsterdam, Van Diemenstraat 164a, 1013 CN, registered with the Chamber of Commerce under number 64967743, VAT no.: 855925991B01;
Convious Enabled Websites: Even holder's websites.
Customer: the purchaser of Tickets;
Event: all events organized and offered by an Event Holder, including but not limited to day trips, excursions, overnight stays, and transfers;
Event Holder: the natural or legal persons who offer Tickets for organized Events;
Terms of Services: these terms of services of Convious;
Tickets: the (electronic) ticket that serves as proof of purchase and/or admission for an Event;
Upsell: the sale of supplementary products or services by Convious in its own name or on behalf of third parties.
These Terms of Services are applicable to all offers, orders, and Agreements with respect to the payment of products or services of any nature, including but not limited to Events, provided by Event Holder for which Convious handles Tickets.
2.1. The applicability of Customer’s terms and conditions are hereby explicitly excluded.
If any provision of these Terms of Services are null and void or are voided, the other provisions of the Terms of Services will remain fully in effect and Convious and Customer will consult with each other to agree to new provisions to replace the null, void or voided provision(s), whereby the purpose and meaning of the null, void or voided provision(s) will be taken into account as far as possible. The terms of services or other general terms and conditions of Event Holder may also apply to the Agreement.
3. How does Convious work?
Convious is a Software as a Service solution that improves and enhances the customer journey of website users by combining artificial intelligence, user analytics and marketing automation. Convious gives the Event Holder a platform to improve the Customer's experience and subsequent conversion ratio from visitor to paying customer. Convious Enabled Websites insert a script onto their respective website which is transmitted to Convious' servers. This script provides a widget to Your computer or device accessing the Convious Enabled Website. This widget will then execute all necessary and applicable steps to improve Your journey and experience.
All offers, including in this regard all advertisements and price lists regarding Tickets published by Convious and/or Event Holders for whom Convious will act as intermediary are without obligation, unless otherwise agreed in writing. Convious is not a party to the direct purchase agreement between the Customer and Event Holder that is formed by Customer’s purchase of Tickets and its acceptance by Event Holder, which agreement may be governed by the terms and conditions of Event Holder. The Agreement is formed after Customer has purchased one or more Tickets via Convious and the direct purchase agreement is formed. Convious is acting solely as intermediary in the formation of the agreement between Customer and Event Holder pursuant to the acquisition of Tickets. Convious distributes Tickets on behalf of Event Holders and collects all payments pertaining to the purchase of Tickets on behalf of Event Holders.
When offering Tickets, Convious may carry out Upsell activities. If these Upsell activities concern or include products or services of third parties, the terms of services or other general terms and conditions of the third party concerned may also apply. Each Agreement is subject to the approval of Event Holder and all (reservations of) Events are subject to change. Convious is not a contracting party and only plays a facilitating role. Convious does not warrant the accuracy of any Event descriptions, photos, and characteristics and prices provided by Event Holders. Convious and/or Event Holders are entitled at all time to refuse all or part of an order of Tickets without further information and without bearing any liability in any way for any damages, such as if Convious and/or Event Holder have an indication or suspicion that Customer will not meet its payment obligations, Tickets are not available, and/or there is some abuse on the part of Customer. Tickets may not be resold or transferred to third parties and/or used for commercial purposes without the prior written consent of Convious and/or Event Holders.
Tickets cannot be returned and no reflection period is applicable under Article 6:230 p sub e of the Dutch Civil Code.
5. Prices, payment and cancellation fee
Convious sells Tickets on behalf of Event Holders that ultimately determine the price of Tickets and number of available places. Customer is bound to pay the price for ordered Tickets only and exclusively to Convious and is not relieved of its payment obligations towards Convious should Customer make payment directly to Event Holders. All prices of Tickets are stated in euros and include VAT and other taxes and/or fees, but exclude costs of transport, packaging, insurance, and export and import duties, unless stated otherwise. Customers bears these costs. Tickets remain the property of Event Holders until Customer has paid the price in full. If Customer fails to pay the amount owed on time and/or in full, Customer shall owe Convious all statutory interest and extrajudicial costs of collection as follows:
If Customer is a consumer, extrajudicial costs of collection shall be calculated in accordance with the Extrajudicial Collection Costs Fees Decree to the extent that the unpaid amount – once default has occurred – is not paid in full after demand for payment within 14 days as from the day following the date of the demand for payment by Customer; or
if Customer acted in the exercise of a profession or business the extrajudicial collection costs shall be set, without need to make any demand or give default notice and contrary to Article 6:96 paragraph 4 of the Dutch Civil Code and in departure from the Extrajudicial Collection Costs Fees Decree, at a sum equal to 15% of the total unpaid principle but no less than EUR 75.00.
In the event of a cancellation of Tickets which entitle Customer to a refund of (a part of) the purchase price paid for Tickets, Customer shall owe Convious a cancellation fee equal to 9% of the amount refunded to Customer pursuant to this cancellation. Convious shall be entitled to withhold this cancellation fee from any refunds made to Customer.
Before purchasing Tickets, Customer must check whether the correct Tickets are selected or ordered. When purchasing Tickets, Customer must always use a correct and accurate e-mail address to which Convious will send Tickets as soon as possible after Tickets are purchased and the order is confirmed. Delivery dates are only indicative. Convious is not liable for any failure to meet the delivery date. Customer cannot annul or terminate an Agreement when a delivery date is not met, unless provided for by mandatory statute. After receipt by electronic means, the risk of loss, theft or misuse of Tickets shall pass to Customer.
Convious is not liable for any delay in delivery or loss due to use of e-mail, internet, or other means of communication. Upon receipt of Tickets, Customer is bound to review these Tickets for accuracy and to comply with any additional instructions given on these Ticket or its transmitting e-mail. Convious and/or Event Holders are entitled to set a limit to the number of Tickets that can be reserved and/or purchased by Customer, primarily to prevent misuse and/or unfair ticketing purchasing practices. Convious and/or Event Holders are entitled to cancel any order or purchase of Tickets if Convious and/or Event Holders have an indication or suspicion that Customer misuses the possibility to purchase Tickets via Convious and/or Customer is part of unfair ticket purchasing practices.
7. Relocated, changed or cancelled Events
Event Holders are entitled to relocate, change or cancel an Event in accordance with Event Holder’s terms and conditions. Convious is not liable for compensation towards Customer in case of relocated, changed or cancelled Events. Customer is responsible for checking whether an Event has been relocated, changed or cancelled and to ascertain, if applicable, the new time or location. Should Convious become aware of a relocation, change or cancellation of an Event, it will attempt to inform Customer hereof. Convious cannot guarantee that Customer shall be informed prior to the date of the Event, and Convious shall not be liable for any costs incurred in this regard. Only if and to the extent that an Event Holder gives Convious instructions to make restitution of the purchase price for Tickets, Convious will proceed to do so. This restitution of the purchase price will not concern any products or services sold via Upsell. Event Holders may set additional terms and conditions in this matter with which Customer must comply.
8. Intellectual property rights
The intellectual property rights vested in or used for Tickets of Convious and/or Event Holders are owned by or licensed to Convious and/or Event Holders and may not be duplicated or transferred or given in use to third parties without the prior written consent of Convious and/or Event Holders. Tickets may not be copied or forged or reproduced in any manner by Customer.
9. Personal data
Convious is not liable for damages and/or costs on the part of Customer consequent to acts and/or omissions of Event Holders and/or the quality, content and fulfilment of Events. If and insofar as Convious should be liable despite the above, the amount of damages shall be limited to the largest sum paid by Customer for the Tickets concerned or the amount paid out by Convious’ insurers, unless the damage is due to wilful recklessness or intent on the part of Convious.
11. Force majeure
Convious is not bound to meet its obligations pursuant to the facilitation of the Agreement if it cannot do so in consequence of circumstances outside its control (force majeure) and/or Convious cannot be blamed in terms of the law, a legal act of generally accepted standards.
12. Applicable law and disputes
These Terms of Services and the Agreement shall be governed by Dutch law. All disputes between Convious and Customer that may arise from an Agreement or the order of Tickets via the website of an Event Holder shall be submitted to the competent court in Amsterdam, unless Convious chooses to bring the action before the court of Customer’s place of residence or some other court with jurisdiction under the law. The Vienna Sales Convention explicitly does not apply.
13. These Terms
Some of the Convious Services and/or Platforms (for example, Convious Widget for Business’ B2B products) impose different terms and conditions on your use of those services. Where that is the case, you will be clearly notified of that and will be required to confirm your acceptance of those terms and conditions, which will operate in place of or in conjunction with these Terms as appropriate.
We may amend these Terms at any time at our discretion. If these Terms are amended, we shall display the revised terms and conditions on or via the Convious Services and/or Convious Platforms and you will be deemed to have accepted any amendments if you continue using the Convious Services and/or Convious Platforms after the amendments are displayed.
If you do not accept all of these Terms then you should not use the Convious Services or Convious Platforms.